Safety and Security

Why do I need to validate my phone?
In an effort to defend our users against any malicious intent, protect your privacy and maintain uncompromising account safety, we require that you only use...
Thu, 9 Feb, 2017 at 3:46 PM
Help… I’ve forgotten my password!
Breathe easy… To reset the password: Open the CashDash app. Tap Sign in. Tap Forgot Password. Enter your phone number and Tap Reset Account. Yo...
Thu, 9 Feb, 2017 at 3:48 PM
What’s the PIN code? Why do I need it?
The CashDash app will prompt you to enter a PIN code – a 6-digit security code – when previously inactive. You need the PIN code because it is a crucial s...
Thu, 9 Feb, 2017 at 3:48 PM
Help… I’ve forgotten my PIN code!
Chill… If the CashDash app happens to still be active: Tap the Back button when at the PIN code entry screen to return to the sign in screen. Tap Sign...
Thu, 9 Feb, 2017 at 3:49 PM
My phone’s been lost/stolen. What do I do now?
If your phone’s been lost or stolen, contact CashDash support immediately. While your CashDash account will remain safe and sound, with both password and P...
Thu, 27 Apr, 2017 at 4:14 PM
When and why do I need to verify my user?
KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations require that CashDash perform full customer verification. Prior to verification, new us...
Thu, 27 Apr, 2017 at 4:24 PM
How can I verify my user?
Verification is fast and easy. To verify your user: Open the CashDash app. Tap the CashDash menu. Tap Verify My User. Follow the instructions on s...
Thu, 9 Feb, 2017 at 3:51 PM
How safe is my personal information?
CashDash takes customer safety and privacy extremely seriously, and everything about CashDash is designed to ensure both full confidentiality and uncompromi...
Thu, 27 Apr, 2017 at 4:26 PM
My account has been blocked. What do I do?
Access to your account may be limited, if you’re a new user and have yet to verify your identity and/or your e-mail address. To complete verification, acc...
Thu, 9 Feb, 2017 at 3:52 PM
How safe is my money?
Keeping your money secured is very important to us. We’ve designed all our processes and procedures with your security in mind.  All customer funds are h...
Thu, 4 May, 2017 at 4:47 PM